Helpdesk Module

In the Helpdesk module you can manage questions asked and requests submitted.

Helpdesk module

Your clients can ask for help by:

Reporting via emails

You need the Incoming email manager to receive and process these reports because you can redirect your company’s email address to it ( MiniCRM automatically records incoming emails sent to the given address and the contact details as a new ticket or a contact card (in case of a new client) within the Helpdesk module.

Adding tickets via forms

Requests can be added automatically to the Helpdesk module via forms.

Phone call

A member of Customer Support has to record the ticket manually within the Helpdesk module.