In the Helpdesk module you can manage questions asked and requests submitted.
Your clients can ask for help by:
Reporting via emails
You need the Incoming email manager to receive and process these reports because you can redirect your company’s email address to it (firstname.lastname@example.org). MiniCRM automatically records incoming emails sent to the given address and the contact details as a new ticket or a contact card (in case of a new client) within the Helpdesk module.
Adding tickets via forms
Requests can be added automatically to the Helpdesk module via forms.
A member of Customer Support has to record the ticket manually within the Helpdesk module.