--- title: Work Time Efficiency h1: Work Time Efficiency layout: en-left-toc --- You can see the company’s working efficiency of the previous 30 days. To see details, click on the report. ![activity_dashboard](https://d26cfm2pfnephr.cloudfront.net/uploads/2015/10/usersactivity_worktimeefficiency.png) The report shows that how much time was spent on customer acquisition, customer retention, customer loss and other activities. Work Time Efficiency ---------------- The activities are the following: - **Customer acquisition**: Those activities are included that had an influence on generating a customer until the end of the examined period (Follow days) from somebody who was a lead at the beginning of the period. - **Customer retention**: Those activities are included that were made during the examined period (Follow days) and are related to existing customers who remained customers until the end of the period. - **Customer loss**: Those activities are included that resulted in losing a customer until the end of the examined period (Follow days). - **Other**: Those activities are included that don't fit into the other 3 categories.   ![efficiency](https://d26cfm2pfnephr.cloudfront.net/uploads/2015/10/worktime_efficiency.png) Filter conditions ----------------------------- ### Date Select a period that you want to examine. ### Users and groups You can examine the efficiency of users or user groups during the examined period. ### Follow days Those status group changes are examined that were made during +/- X days from the activity. View ----------------------------- ### Grouping You can choose from Weekly, Monthly, and Quarterly views. The report will be rearranged according to the selected option. Type ------ - **Project activity**: all activities are examined in the report (email, tasks etc.). Data export ----------------------------- Click on **Export** to export your statistics to an Excel spreadsheet. Data will be exported according to your settings.